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| Attribute | DOA | RMA |
| Definition | Dead on Arrival - refers to a product that is non-functional or defective upon receipt | Return Merchandise Authorization - under warranty the process of returning a product to the seller for repair, replacement |
| Initial Condition | Product is non-functional or defective upon receipt |
under
warranty product is non-functional (non-human damages). |
| Responsibility | The seller | The buyer and the seller each contribute half. |
| Timeframe | Within 5 days of receiving the goods | Can be initiated within a specified warranty period |
| Resolution | Replacement or refund | Repair or replacement |
| Shipping | The buyer return the product and the seller covers shipping cost , the seller send back replacement and covers shipping cost | The buyer return the product and covers shipping cost , after the goods are repaired or replaced the seller send back product and covers shipping cost |
| Documentation | series number and evidence of the non-functionality or defect | series number and details of the issue |
Contact: Danny Tean
Phone: +86 13631662771
Tel: 86 13631662771
Add: Rm201, 2F, building A, Optics valley free trade harbour, No.99 High-Tech 6th Rd, Optics Valley, Wuhan, China 430205
Rm201, 2F, building A, Optics valley free trade harbour, No.99 High-Tech 6th Rd, Optics Valley, Wuhan, China 430205
+86 13631662771